Sales, Return, Delivery Policy

   1.  The REM has the ability to facilitate a sale through:

a.      Concord Showroom

b.      On-line Inventory

c.      Telephone


             2.    Every product sold is in good usable condition.


   3.   Each item we sell is inspected, repaired or refurbished, safety checked, and sanitized by our technicians.


   4.    Our pricing structure is 50 -80% or more less than retail.


   5.    Customization of purchased items:


a.      The parts and labor of any customization are covered by our 30-day warranty.


b.      Customization fees, including parts and labor, are separate from the purchase price and non-refundable.


c.      No customization will be performed on an item until full payment is received.



1.     Returns - Each item we sell carries a 7-day no hassle return policy, its considered a loan so individuals can try out the equipment for 7 days to make sure it is right for the individual. Items returned in the condition they were purchased, are eligible for refund of the item’s purchase price.  Items that are shipped, refunds are on product only, shipping charges are non refundable.  Refunds will be given after the product is returned and inspected. In the event the equipment is returned with damage, whether pet, smoke or physical damage, the customer will be charged the amount needed to get the item ready for resale


2.   Items on “Hold” –We offer a 24 hour hold for items.  Items not paid for within the 24 hour hold time will be put back into stock for sale


3.   Warranty Policy - Each item we sell carries a full 30-day warranty against mechanical defect or breakdown. If within the first 30 days of ownership the purchase fails to work properly, it may be brought back for repair, refund or an exchange. This warranty does not cover normal wear and tear items or damage due to abuse, accident, misuse or using the equipment for anything other than it was intended for. This will be determined by the staff at REM (Refurbished Equipment Marketplace).


1.      All items are expected to be picked up by the purchaser within seven days.


2.      Purchased items not picked up within a reasonable time.  7 days or beyond, arrangements need to be made at time of sale.


3.      In the event an item can not be picked up, it can be delivered for a fee. Delivery is available on a set schedule, currently one day a week  A four hour time frame will be given. The availability to deliver items is based on our available  resources and schedule.


4.      The following costs apply to all deliveries, with no exceptions:

    1. $60.00 fee 0 to 10 mile trip from our office as determined by MapQuest or similar mapping program.
    2. $110.00 fee 10 miles to 50 miles from our office as determined by MapQuest or similar mapping program. 
    3. $110.00 plus $2.00 per mile above the 50 miles from our office as determined by MapQuest or similar mapping program.

5.       Delivery fee must be paid in full at time of sale and before the scheduled delivery date.


6.    The delivery fee is NOT part of the sale price, and is not refundable unless delivery is cancelled 24 hours in advance.


7.       Any item returned for any reason that was initially delivered, will incur a pick up fee equal to the delivery fee.


The REM does offer limited repair service, please call for details.